General terms and conditions and customer information

§ 1 Basic provisions

(1) The following terms and conditions apply to all contracts that you conclude with us as a provider (THC-Films GmbH and the Vitality-Matrix brand, hereinafter “Vitality-Matrix”) via the website www.vitality-matrix.com. Unless otherwise agreed, the inclusion of any terms and conditions you may have used is objected to,

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the provision of services and advice, as well as the sale of online products.

(2) As soon as the respective product is posted on our website, we make you a binding offer to conclude a contract under the conditions stated in the item description.

(3) The contract is concluded by paying the amount owed via online payment service (e.g. PayPal, instant bank transfer, credit card).

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you provide to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

(5) You receive your goods via digital download or through access to a password-protected membership area. Personal appointments are arranged for services and consultations, which take place via the internet (e.g. Zoom). We will provide you with a separate link for this purpose.

§ 3 Disclaimer of liability

I was trained as a health coach by Dr. Edward Group, this is how the self-employed work I do can be classified

My offer of health advice and treatment for physical and mental health serves is exclusively to promote health and is also to be understood as prevention. The principles used in my health advice and individual consultations is in any case to be understood as an offer with the character of help for self-help.

I am not diagnosing any disease. I make no promises of healing. I will not advise you not to consult a doctor or interrupt your therapy there, but I would advise you to inform the doctor about my work with you. As a precautionary measure, I would like to point out that the information I provide on the homepage should not be used to identify and treat illnesses or illnesses yourself. My activities as a health coach are not the practice of medicine. Therefore, if you suspect you have an illness, consult a doctor first. My advice and treatment do not replace the care of the doctor. I support and advise you on the healthy part of your existence and am focused on supporting this.

In my consultations you will receive information and instructions that have been carefully researched, acquired in qualified training and based on Dr. Edward Groups findings.

Furthermore, please remember that you act independently at all times and always in your free will.

Self-application with the recommended products is possible and permitted. However, medical expertise is required, especially for diagnosis and appropriate adjustment of other medication, if you have one in your medical history. All procedures presented in the accompanying booklets I offer serve as information only and are my personal opinion. They do not replace medical diagnoses, advice and therapies.

If you have a mental illness, treatment with psychotropic drugs and/or long-term narcotics, I completely reject solution-focused advice. If you are being treated with immunosuppressants, I will not offer you immunostimulating health advice. I assume no liability for your implementation after the consultation.

§ 4 General information

Digital products, once acquired and downloaded cannot be returned. However, if you are dissatisfied, please contact our support at support@carmenthehealthcoach.com so that we can address your problem.

§ 5 Choice of law, place of performance, place of jurisdiction, final provisions

(1) German law applies. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the consumer’s country of habitual residence is not withdrawn (principle of favourability). (2) The place of performance for all services from the business relationships existing with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or your place of residence or habitual residence is not known at the time the action is filed. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this. (3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply. (4) We reserve the right to make changes to our website, rules and conditions including these General Terms and Conditions at any time.The General Terms and Conditions in force at the time of your order will apply to your order, unless a change to these terms and conditions is required by law or by official order (in which case they will also apply to orders you have previously placed). have). (5) If individual provisions in this contract, including this clause, are wholly or partially invalid, or if the contract contains a gap, the validity of the remaining provisions or parts of such provisions remains unaffected.

(2) Customer information 1. Identity of the seller Vitality-Matrix GmbH, Hohenzollerndamm 2, 10717 Berlin, Germany Email: support@carmenthehealthcoach.com

(3) If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees from credit institutions), which must be borne by you. You must also bear any costs incurred for the money transfer in cases where the delivery is made to an EU member state but the payment was made outside the European Union. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

last updated: February 22, 2024